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FAQ

Do fold-out cards require extra postage?
Nope! A fold-out card and envelope weigh less than 1 ounce, so they can be shipped with a regular stamp within the U.S.

Can the text or envelope colors be changed?
We can switch out color for color. For example, on a card with red and gray text, we can replace one color instead of the red text and/or one color for the gray. For envelopes, we have red, gray or white. We do not offer drafts for color or wording changes. If you decide to order, let us know the details in the notes to seller section at checkout.

Can you match my wedding colors?
We will do our best, but we don’t guarantee exact color matches. Pantone numbers or a link to the colors you are trying to match will help us. Let us know the details in the notes to seller section at checkout. Monitors display color differently, so the color you see on screen may be different than the actual color of the color you see on your screen. 

Can you print in metallic ink?
We do not offer metallic ink printing.

Can I change the wording on a fold-out card?
You can add names or a line of text to fold-out cards. On wedding party cards, the last “Will you be my…?” line can be changed to whatever you’d like. These changes can be requested in the notes section at checkout. Requests for changes to the text that creates the fold-out message need to be made prior to purchase.

Can I ship directly to the recipient, instead of myself?
Yes. Use the recipient’s name and address in the shipping portion of the order. In the notes section at checkout, let us know it’s shipping directly, how you’d like it signed (your first name, “Love, your name”, etc.) and any special message.

Can you make me a custom fold-out card?
Design fees for custom fold-out cards start at $50 (not including cost of card/s). Contact us for further details and pricing.

Do you sell wholesale?
Yes, to eligible retail stores. Visit me on Etsy Wholesale or FINCHandHARE.com.

Something is wrong with my order. What do I do?
If your order is damaged or incorrect, contact us immediately. If we sent out the wrong item or if it was damaged in the mail, we will work to get your order completed right away.

I changed my mind or I ordered the wrong thing. Now what?
If you ordered stock items and need to return your purchase for any reason, contact us as soon as you realize you don’t want them (within 14 days of delivery). We’ll send instructions on how to return your items. As long as they are unused, in new condition, and in full sets, we’ll refund your money for the product-portion of your order. Return shipping is your responsibility.

Custom orders are usually not refundable, but check with us just in case.

Tracking on my order hasn’t been updated in a long time.
The tracking system can be handy, but unfortunately also very inconsistent. Some places and postal workers don't scan items, so we may not see many entries on your package.

For international orders, the last entry we see, outside of being scanned “delivered,” is often when it leaves the U.S. or arrives into Customs. Although the tracking system is somewhat unreliable, packages are very rarely lost, in my experience. If your order hasn’t arrived within 4 weeks, let us know. We may know of a Customs backup in your country or whether other orders are delayed as well.